Five Stars: Reviews & Testimonials

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I had the pleasure of handling the ground transportation requirements in New York City for Robin’s group. We can only perform well if the event planner provides us with everything we need in a timely manner. Robin is experienced and professional and it was a pleasure working with her.

Marty Silverberg

Regional Vice President

Presidential Luxury Limousine

I have worked with The Hospitality Liaison many times, and the service we receive is by far the BEST! Their guides are amazing and so knowledgeable! I highly recommend them! They really know how to take care of their customers! Thank you for all you do!

Maria Manouvelos-Baker

Owner

First Choice Tours

Robin and The Hospitality Liaison are an absolute joy to work with. She is up for any challenge, finds ways to customize her packages to my specific clients, and goes out of her way to ensure everything goes smoothly.  She follows up and communicates clearly and often.

Valerie Reese, Travel Consultant

Strong Travel Services Inc

A Virtuoso Member

I can speak from personal experience that Robin Bass-Frazier provides a level of service and attention to detail that not only exceeds your expectations, but makes you miss her when the experience is over.  

Robin is the most personable and professional individual with whom I've ever had the pleasure of working, and I can assure you as a fellow Business Owner in the Hospitality Industry, she is the ONLY New York City Event & Guide Planner with whom I will work or to whom I will refer my own clients.

Julie Hayne, 

Customer & Hospitality Innkeeper

Coral's Edge Bed & Breakfast

Hospitality is a word which is used in so many contexts, and often the promise does not always match the concept.  With Robin Bass' Hospitality Liaison not only do you get the generous reception but it is done with professionalism, friendliness and panache. 

The Hospitality Liaison is a first class operation run by the knowledgeable and dynamic Robin. She quickly gets to know what you are looking for and crafts an idea right away. More often than not, she embellishes and allows you to visualize what is to occur.

Then when you meet her eclectic group of Guides and Escorts, you realize that they all share that same vision of Robin's hospitality. It is that philosophy connecting these distinct people which makes Hospitality Liaison the obvious choice.

Shannon Bauman

Tour Manager, Hagey Tours Inc.

I am a licensed sightseeing tour guide in New York City.  I have known Robin Bass for about ten years.  I can't say enough about what a pleasure it is to work with her.  

Robin is knowledgeable, professional and the nicest, kindest tour operator I have ever worked with.  She never loses her cool.  In this business that says a lot.  

If you are planning a trip to New York you could not select a better tour planner!

Linda Sarrel

Official NYC Tour Guide

Rent A New Yorker